How disputes work

CardBase supports buyers — contact us if there is a problem with your order.

Every purchase on CardBase is processed through Stripe. Once you confirm delivery, the seller receives the payout. If there is a problem, open a dispute before confirming.

How it works

  • Buyer confirmation: Once you confirm delivery, the seller receives the payout. Make sure the item matches the listing before confirming.
  • Dispute: If there is a problem, open a dispute before confirming delivery. The CardBase team will review and can reverse the payout if justified.
  • Automatic release: If you do not confirm and do not open a dispute within 7 days of shipping, the payout is released automatically.

What should I do if there is a problem?

1
Contact the seller

Use Messages to discuss the issue directly with the seller.

2
Open a support ticket

If you cannot resolve it with the seller, open a ticket with Support.

3
CardBase mediation

The CardBase team reviews the case and can mediate between the parties if needed.

When refunds may apply

You may be eligible for a refund in the following cases:

  • Item not as described: The card significantly differs from the listing description, such as condition, edition, or player.
  • Damaged item: The card was damaged during shipping.
  • Item did not arrive: The package did not arrive within a reasonable shipping timeframe.

When refunds do NOT apply

  • Changed your mind: If you simply changed your mind after purchase.
  • Price-value opinion: If you feel the card was not worth the price, but the listing was accurate.
  • Buyer-caused damage: If the card was damaged after delivery.

Related pages

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